Cooperation Process
One-Stop Service
- ConsultationQuick reply; Support online meetings; Sign NDA.
- SolutionProvide detailed technical solution report based on customer requirements and products.
- AssemblyThe equipment owner is responsible for the entire progress of the equipment. The business specialist updates the production schedule and reports to customers every week.
- Inspection and acceptanceAfter internal acceptance, the acceptance information will be sent to the customer via email and the customer will be notified to make an appointment to come to the factory for acceptance inspection.
- ShippingEngineers follow the equipment to the customer's factory for installation and commissioning.
Pre-sales service
- Configure a professional technical service team20% of the design engineers have more than 5 years of experience in motor product R&D, design, and production, and mechanical equipment electrical design engineers have more than 10 years of experience. HONEST provides customers with professional technical support before, during and after sales to answer customers' technical questions about the product.
- Provide product technical guidance servicesunderstand customer needs. Our professional technical team will provide professional advice and guidance on production based on customers' products.
- Provide equipment professional solution servicesaccording to the specific needs of customers, provide customized personalized solutions and cost-effective services.
- Provide case display and analysis servicesdisplay mature and delivered equipment cases, introduce the key functions of the equipment, and provide customers with an intuitive and visual display of the equipment they need. Let customers have a more detailed understanding of our equipment delivery capabilities, high production line stability, low failure rate and other advantages.
In-sales service
- One-on-one follow-up:Each project is assigned a dedicated person to manage and follow up the progress of each business link in a timely manner according to the "Project Plan".
- Weekly reporting:regularly report project progress to customer every week.
- Weekly summary:collect and sort out the needs and information of each business every week.
- Feedback every week:Provide feedback within the project team on the summary every week
- Strictly control the difficulty of problems so that we can seek assistance from company resources and expert teams timely . Let customers know the production progress and ensure project delivery.
- Project scheduling:After the project is completed, a full-time project manager will be assigned to submit a specific project schedule within one week;
- Progress report:The project manager coordinates and manages the progress, updates the project schedule and problem list every week, and provides written or meeting reports.
After-sales service
Quick response
Extremely fast response within 2 hours, 24-hour online and remote services, providing customers with a localized service experience.
Long-term warranty
The warranty period is 1 year after final acceptance and lifetime technical services are provided.
After-sales complaint handling
All equipment implements full life cycle project management from pre-sales, in-sales and after-sales to ensure that customers' demands are responded to and resolved in a timely and professional manner.
Customer training
Equipment mechanism and working principle; equipment operation methods and requirements; equipment maintenance and requirements; equipment parameter setting methods and requirements; common fault judgment and handling methods; help customers better understand and use products, and improve product value and effectiveness.
Comprehensive after-sales guarantee
Provide commonly used spare parts for equipment, spare parts lists, and spare parts drawings;
Commonly used wearing parts and spare parts are stocked and stored to provide timely replacement of parts when needed;
All parts on the equipment provide lifetime maintenance and replacement services;
Support remote online troubleshooting, commissioning and maintenance services.
Regular return visits
Provide annual inspection and irregular return visit services, pay attention to product usage and customer needs, and promptly discover and solve potential problems.